Rentomate
Get the App

Privacy Policy & Terms and Conditions

Last Updated: May 26, 2026

Rentomate is operated by Omahive Proptech Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at:

13-177/4/6, BC Hostel Back, Badepally, Kalwakurthy Road, Station Jadcherla,

Mahabubnagar, Telangana, India – 509301

CIN: U63122TS2025PTC198483

By accessing or using Rentomate (“Platform”, “Service”, “we”, “us”, or “our”), you agree to these Terms and Conditions and the Privacy Policy described below. If you do not agree, please discontinue use of the Platform immediately.

1. Eligibility

  • You must be 18 years or older to use Rentomate.
  • You confirm that all information provided by you is true, accurate, and complete.
  • Providing false, misleading, or incomplete information may result in restriction, suspension, or termination of your account.

2. User Accounts

You are responsible for safeguarding your login credentials and all activity under your account.

Only one account per individual is permitted.

Account sharing is prohibited.

  • Notify us immediately at support@rentomate.in if you suspect unauthorized access or misuse.

3. Permitted Use

Rentomate may be used only for discovering rental properties, shared flats, or flatmates.

You must not:

  • Scrape, copy, resell, or misuse listings, data, or contacts
  • Impersonate another person or misrepresent your identity
  • Use the platform for unsolicited promotion or commercial exploitation
  • Create multiple accounts to obtain free credits or platform benefits

4. User Content & Conduct

You agree not to post or share content that is false, misleading, abusive, discriminatory, illegal, or offensive.

Rentomate reserves the right to remove content or apply account or feature-level restrictions without prior notice if violations are identified.

5. Matchmaking & Information Disclaimer

Rentomate provides algorithmic suggestions based on user-provided information. These are recommendations only.

Rentomate does not guarantee:

  • Accuracy or freshness of listings
  • Availability of properties
  • Responses from users
  • Completion or success of any transaction
  • Accessing or unlocking a contact constitutes successful delivery of the Service, irrespective of the outcome.

6. Safety & Fraud Warning

Rentomate strictly advises users not to make any advance or upfront payments to owners, agents, or other users before physically visiting and independently verifying a property.

Users must never pay:

  • Property visit or inspection charges
  • Gate pass or entry fees
  • Booking, holding, or token amounts
  • Any pre-visit or pre-verification charges

Rentomate does not facilitate, authorize, or monitor payments between users.

All monetary transactions outside the platform are conducted entirely at the user’s own risk.

Rentomate shall not be liable for any loss, fraud, or damage arising from such payments.

7. Blocking, Reporting & Abuse Prevention

  • Users may report listings or profiles believed to be invalid, outdated, or inappropriate.
  • Verification is periodic, not instant.
  • Contact credits are refunded only if a listing is verified as invalid by Rentomate.

Reporting Misuse

  • Three (3) or more incorrect reports within a seven (7) day period will result in:
    • Temporary disabling of the reporting feature for five (5) days
  • Repeated misuse may lead to extended restrictions or account-level action.

8. Free Contact Credit

  • Each new user account receives one (1) free contact credit upon account creation.
  • Free credits are one-time, non-transferable, non-refundable, and have no monetary value.
  • Using a free contact credit counts as service usage.
  • Creating multiple accounts to obtain free credits is strictly prohibited.

9. Payments, Contacts & Subscriptions

  • Rentomate operates on a contact-based access model.
  • Viewing or unlocking a contact equals service consumption.
  • Pricing and feature details are disclosed prior to purchase.
  • Rentomate does not guarantee responses or outcomes after contact access.

10. Cancellation Policy

All purchases made on Rentomate are for limited access to platform features and contact-based services.

By purchasing a plan or accessing paid features, you acknowledge and agree that:

  • Unlocking or accessing any contact constitutes successful delivery and consumption of the Service
  • Rentomate does not guarantee property availability, user responses, or transaction outcomes
  • All purchases are final and non-refundable

Once a payment is completed:

  • No refunds, partial refunds, reversals, or cancellations will be issued under normal circumstances
  • Dissatisfaction due to user responsiveness, listing availability, or transaction outcomes does not qualify for cancellation or refund
  • Incorrect details voluntarily provided by users do not qualify for cancellation or refund

In exceptional cases involving verified technical failures caused solely by Rentomate, the platform may review requests at its sole discretion. Any decision regarding refunds or credits shall be final and binding.

Rentomate reserves the right to refuse refund requests in cases involving suspected misuse, abuse, multiple account creation, fraudulent activity, or policy violations.

11. Intermediary Platform Disclaimer

Rentomate operates solely as an online intermediary platform.

Rentomate:

  • Is not a real estate broker, agent, or property owner
  • Does not verify ownership, title, or regulatory compliance
  • Does not negotiate rent or collect payments
  • All interactions, agreements, and transactions occur directly between users, at their own discretion and risk.

12. Feature-Level Restrictions

To prevent misuse and protect platform integrity, Rentomate may temporarily or permanently restrict specific features (including reporting, contact access, or visibility) without suspending the entire account and without prior notice.

13. Privacy Policy

13.1 Information We Collect

  • Account Information: Name, email address, facebook profile url, phone number, and password
  • Profile Data: Preferences, requirements, photographs, and details you provide
  • Usage Data: Searches, interactions, activity logs, device information, and location data (with permission)
  • Cookies & Tracking: Cookies and similar technologies to operate and improve the Service

13.2 How We Use Information

  • Provide matchmaking and platform functionality
  • Send notifications and provide customer support
  • Improve features, performance, and user experience
  • Detect fraud and enforce platform rules

13.3 Information Sharing

  • With service providers (payment processors, analytics, email services) under confidentiality obligations
  • To comply with legal requirements or lawful requests
  • In the event of mergers, acquisitions, or restructuring under the same privacy standards

13.4 Your Rights & Choices

Access and update your profile information

  • Delete your account
  • Request a copy of your personal data
  • Manage cookies via browser settings

13.5 Data Retention & Security

  • Data is retained only as long as necessary for service or legal purposes
  • Industry-standard safeguards are used, including encryption and access controls

14. Termination

Rentomate may restrict or terminate accounts due to:

  • Violation of these Terms
  • Fraudulent or abusive activity
  • Inactivity exceeding twelve (12) months

15. Indemnification

You agree to indemnify and hold harmless Rentomate and Omahive Proptech Private Limited, including their officers and employees, from any claims, losses, damages, or legal expenses arising from:

  • Your use or misuse of the Platform
  • Content or listings you provide
  • Violations of law or these Terms
  • Disputes between you and other users

16. Limitation of Liability

To the maximum extent permitted by law:

  • Rentomate is not liable for indirect, incidental, or consequential damages.
  • Total liability, if any, is limited to ₹1,000 or the amount paid by you in the three (3) months preceding the claim, whichever is lower.
  • If no payment was made, Rentomate has no monetary liability.

17. Grievance Redressal

Grievance Officer: Chandini Kola

📧 chandinik@rentomate.in

⏱ Response time: Within 7 business days

18. Governing Law & Jurisdiction

These Terms are governed by the laws of India.

Courts located in Hyderabad, Telangana shall have exclusive jurisdiction.

19. Severability & Force Majeure

If any provision is held unenforceable, the remaining provisions remain valid.

Rentomate is not liable for failures caused by events beyond reasonable control.

20. Contact Us

📧 support@rentomate.in

🌐 https://www.rentomate.in

Legal Entity: Omahive Proptech Private Limited

CIN: U63122TS2025PTC198483